How do I create and manage support tickets from client area?

To create and manage support tickets,

you first need to login to your client area To create a Support Ticket

  1. Click on Open Ticket menu Now,
  2. select the appropriate department related to your query
  3. After selecting an appropriate department, the following screen will appear:

    Enter the requested details in this page in order to submit a support ticket
  • Your Name and Email Address are filled automatically
  • Enter appropriate subject related to your query In the previous screen,
  • if you have not chosen appropriate department for your query, you can also choose appropriate department from here
  • From Related Service Drop down box, choose a service for which you are raising a support ticket. This is optional,
  • you can also select None From the Priority, you can choose priority of your support ticket In Message,
  • write your actual query in detail
  • If you want to send us files or images related to your issue, you can attach here (Allowed File Extensions: .jpg, .gif, .bmp, .jpeg, .png, .tiff, .zip, .doc, .docx, .txt, .rtf, .crt, .pfx, .xls, .xlsx, .bak, .sql, .pdf, .csv, .p7b). Maximum file size limit of your attachment should be 5 MB.
  • When you are ready, click on Submit button.

You have now successfully submitted a support ticket, and a confirmation e-mail with ticket number and details has been sent to you

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