Related Service:



To create a support ticket from the client area.


To create a support ticket via client area, follow the below steps.

  1. Login to client area.
  2. Under Support menu(1), click on Open Ticket(2) as shown below:

  3. Select the Department related to your query. Refer to the screenshot below:

  4. After selecting the Department, the below screen will appear where you need to enter the requested details to submit the ticket by clicking on the Submit button.

  • Your Name and Email Address are filled automatically.
  • Enter appropriate subject related to your query In the previous screen.
  • If you have not chosen appropriate department for your query, you can also choose appropriate department from here.
  • From Related Service Drop down box, choose a service for which you are raising a support ticket. This is optional,
    you can also select None From the Priority, you can choose priority of your support ticket In Message,
    write your actual query in detail.
  • If you want to send us files or images related to your issue, you can attach here (Allowed File Extensions: .jpg, .gif, .bmp, .jpeg, .png, .tiff, .zip, .doc, .docx, .txt, .rtf, .crt, .pfx, .xls, .xlsx, .bak, .sql, .pdf, .csv, .p7b). Maximum file size limit of your attachment should be 5 MB.


A confirmation email with your ticket number and other details has been sent to you after your successful submission of a support ticket.

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