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WordPress Hosting

Problem/Situation:

If you have been informed that your account has been suspended as a result of a spam complaint, please contact our Support department by creating a ticket in the NetSpaceIndia Account Manager.

Solution:
We don't want your website to go down; this is true for all of our customers. However, occasionally, poorly coded websites or outdated content management systems (like WordPress) make it easy for hackers to change your scripts and send bulk emails from your account (sometimes in the millions), which causes other customers to be impacted and forces us to suspend your account in order to prevent service interruption for other customers.

Additionally, some clients insist that we investigate the code and fix the problem. However, we are unable to do so due to our policy of not modifying any customer data or files.

However, you can follow below instructions to solve the problem.

  1. Request unsuspension
    Open a ticket and request for unsuspension. If it is your first suspension, our support team may temporarily unsuspend your account or we may give you a backup of your data.
    In the event that your account has been restored, login to your content management system (such as WordPress) and take the actions outlined in our article Make WordPress Site Spam And Hack Proof
    Check your public_html folder for any suspicious code by running an antivirus scan on all files and folders. 

  2. Reset all passwords
    Reset all of your account passwords, including those for your email, WordPress admin, and Magento. Keep all passwords complex and avoid using obvious combinations like your name and birthdate. 

  3. Examine your website
    You should ask for an audit if you are unable to resolve the spam problem.
    We will perform a full audit of your account and apply patches if required. (Note: This is a fee-based service; you may request a quote before applying for an audit.)
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